I get there two hours later and the front desk clerk at hotel says they didn’t have my reservation. I called my kids to meet me at the hotel. Booked a hotel through traveluro, they sent me an email showing charged on my amex. You think I would have learned my lesson. So, I will keep my reservation but they will lose my business. I am on indefinite hold and will screenshot a photo of the length of time I had to wait in hold because they’re JACKED UP. She will converse with you through email. I have just been told that Lea cannot get to the phone because their “lines are so jacked up right now. The only way they’ll answer the phone is option 1: to book a hotel. Currently I have amassed multiple phone calls, non-stop ringing, being place on hold exceeding 20 minutes and I’ve still gotten nowhere. They want proof that I stayed there on a different date. They do not need a copy of my RECEIPT regarding anything about me that doesn’t have to do with what I booked through them. Somehow Traveluro needed my confirmation receipt from the hotel that I booked through a totally different company on the date I actually needed the reservation- which was the date I stayed there. I accidentally booked the wrong date, so I went through another company to book the correct date. I could not rate them lower than a negative million. You will not get ANY customer service with these quack jobs.

Traveluro reviews