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The discussion highlighted how Rider’s Choice multi-provider models with non-dedicated service providers (NDSPs), including TNCs, can take pressure off their core services.Īt the heart is the belief in providing the right ride to the right rider at the right time.

The webinar, “ Enhancing your paratransit service delivery without compromise,” was hosted by Paul Comfort, SVP and Chief Customer Officer, Modaxo Americas. Speakers included Paul Hamilton, Senior Manager of Paratransit Services, RTD Gretchen Vidergar, Paratransit Eligibility Coordinator, RTD and Sarah Boden, Transportation Partnerships Executive, Uber Transit. To address this issue, industry professionals shared insights in a webinar on how agencies like the Denver Regional Transportation District (RTD) and the Washington Metropolitan Area Transit Authority (WMATA) have partnered with transportation network companies (TNCs) such as Uber to enhance their paratransit service delivery. As transit agencies continue to face driver shortages and budget constraints, delivering high-quality paratransit service for individuals with specialized transportation needs remains a challenge.

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